Website Emageia- Sri Lanka
Emageia is a tech company based in Sri Lanka and Australia, and is a part of Ekta Global, a Singapore based life cycle solutions provider of fintech, e-commerce, and digital transformation industries.
Emageia builds cutting-edge web, desktop and mobile applications and provides managed IT services and cloud-hosted solutions for clients across the globe.
If replacement, details of employee being replaced
- Diploma in IT, Computer Science or any other relevant field
- G.C.E O/L
- G.C.E A/L
- Minimum 1 year of experience in the IT industry
Competencies & Attributes Required
- Excellent verbal and written communication skills. Knowing both Sinhala & Tamil would be an added advantage.
- Ability to work independently
- Excellent critical thinking and problem-solving skills
Key Duties and Responsibilities
- Provide application support and troubleshoot technical issues reported by customers
- Developing strong understanding on the application
- Handle Communication with internal and external clients from ticket opening to full ticket resolution
- Identify areas that requires to be enhanced / additional training
- Co-ordination with various departments for solving the issues time-to-time